Frequently Asked Questions

We operate 24 hours a day, 7 days a week, 365 days a year. Our emergency hotline (+92 315 4894490) is always active, and our dispatch team is ready to deliver life-saving equipment at any hour.

For medical emergencies within major city sectors, our target response and delivery time is between 1 to 2 hours. Traffic conditions apply, but emergency medical requests are always given top dispatch priority.

Yes. Our delivery technicians will bring the cylinder or concentrator into your home, securely install regulators and humidifiers, and provide a quick demonstration on how to use the equipment safely.

Yes, a one-time, fully refundable security deposit is required for all rented equipment (cylinders and concentrators). The deposit is instantly refunded to you upon the safe return of our equipment.

We provide free maintenance for all rented machines. If your concentrator malfunctions, call our 24/7 hotline immediately, and we will dispatch a replacement unit to your location free of charge.

We offer three main sizes for medical use: Small 7L cylinders (portable, 45 CFT), Medium 10L cylinders (standard homecare, 65 CFT), and Large 40L cylinders (hospital grade, 280 CFT).

Our medical oxygen is rigorously lab-tested and ISO-certified to guarantee a 99.9% purity level, meeting strict healthcare and pharmaceutical standards.

The duration depends entirely on the flow rate prescribed by your doctor (measured in Liters Per Minute or LPM). For example, at 2 LPM, a 10L (65 CFT) cylinder will typically last around 14 to 15 hours.

Yes, provided you follow basic safety guidelines. Keep the cylinder upright (preferably in a trolley), away from direct sunlight, open flames, stoves, and flammable materials (like oil or grease). Do not smoke near oxygen equipment.

Absolutely. Every cylinder undergoes strict hydrostatic testing to check for structural integrity and pressure leaks before it is sanitized, filled, and dispatched to a patient.